Information we collect
We collect information directly from individuals online, as well as automatically through the use of our Sites.
- Information collected directly
We may collect personal information about you—such as your name, address, telephone number, fax number, e-mail address, etc.—directly from you. For example, personal information may be collected when you fill out a ‘Contact Us’ or Online Order form, sign up for our mailing lists, submit information as part of certain online services, or otherwise provide us information through the Sites. The information we collect may include your:
- Name and company name.
- Email address, phone number, mailing address, and contact details.
- Contact preferences.
- Other information related to your order or inquiry.
- Automatically-collected information
Use of personal information
We use your personal information to respond to your requests or submissions and in the course of conducting our business. Generally, we use the information (including personal information) that we collect online as follows:
- Providing support and services
To operate our Sites, communicate with you about your use of the Sites, provide technical support, respond to your inquiries, fulfill your orders and questions, process your payments, or otherwise communicate with you for similar purposes.
- Providing responses to you
To respond to your inquiries, fulfill your orders, and receive your submissions (ex: if you have submitted an order as a PDF file attachment).
To customize or localize content we may send or display on the Sites, or otherwise personalize your services.
- Newsletters and mailing lists
For marketing purposes, including to send you newsletters, alerts, and information we think may be of interest to you.
- Analytics and metrics
To learn how users access and use the Site, and for research and analytical purposes, in order to improve our Site or develop services, features, or functionality.
- Protect the legal rights of WCLS
- Comply with the law
To comply with the law or legal proceedings, including responding to national security or law enforcement disclosure requirements.
- Business operations
As necessary, for the management of our general business, accounting, records, legal, and other operations.
- De-identified or anonymous information
We use anonymous and de-identified information to evaluate and improve our products and services, and for metrics and analytics purposes.
Disclosure of personal information
West Coast Legal Services, Inc and our Sites do not rent, sell, or share your personal information with third parties outside of WCLS for marketing or advertising purposes. We may share personal information with third party governmental, legal, regulatory or other entities necessary for the purposes of handling your order, request, or inquiry. We may share personal information with third party services for the purpose of marketing or advertising West Coast Legal Services goods or services (such as an email marketing platform), or for supporting the business operations of WCLS.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site, while others are used to enable a faster log-in process or to allow us to track your activities while using our Site. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
- Pixel tags and other technologies
Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (also referred to as web beacons, web bugs or pixel tags), in connection with our services to, among other things, track the activities of users of our services, help us manage content, and compile statistics about usage of our services. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, to identify when our emails are viewed, and to track whether our emails are forwarded.
- Log files
Most browsers collect certain information, such as your IP address, device type, screen resolution, operating system version, and internet browser type and version. This information is gathered automatically and stored in log files.
- Third party analytics
Third party links
Our Site contains links to other sites whose privacy and security practices may differ from those of WCLS. Visitors to westcoastlegalservices.com should review the other sites’ privacy policies. WCLS has no control over information that is submitted to, or collected by, these third parties.
WCLS uses security measures to prevent unauthorized access to information that we collect online. However, we cannot guarantee the security of your personal data or information.
How to contact us
If you have any questions or concerns, please contact us at firstname.lastname@example.org.